Our client, an IT managed services firm, is seeking a Microsoft Systems Engineer.

REQUIREMENTS

• 10-12 years of high level hands-on systems engineering experience
• Full Stack, Sharepoint, MS SQL, DBA
• Expertise in storage technologies (NetApp, EMC, SAN) and backup and restore software and policies
• Experience with VMware (ESX Infrastructure) is a plus

RESPONSIBILITIES

• Identify standards, metrics, and documentation of system performance and security and action plans to improve performance
• Install and configure hardware, peripherals, operating systems and application software
• Monitor servers to detect potential problems and develop backup and recovery strategies
• Evaluate, recommend and implement system management solutions
• Provide end-user and project support
• Develop and administer policies for resource utilization and access
• Manages equipment acquisition, licensing and accountability

Our client, a strategic IT consulting and management firm, seeks a talented Senior Software Engineer with expertise in web technologies, Ruby on Rails, and API development to join their highly skilled software engineering team.

The ideal candidate will possess:

• Bachelor’s degree or equivalent experience
• Experience developing complex Ruby or Rails-based applications and HTTP/REST-based APIs
• Working knowledge of relational data stores (ie: MySQL or Postgres)
• Firm grasp on object-oriented programming concepts, algorithms, and data structures
• Strong interdisciplinary domain-modeling experience
• Familiarity with full lifecycle application development
• Functional knowledge of git-based workflows
• Fluency with strategies at multiple levels (request, data access, DB) a plus
• Familiarity with message technologies such as AMQP (RabbitMQ) and intergration into web technologies desired but not required

The company’s toolchain is pragmatic, but focused on:

• Service-oriented architecture: producer and consumer of internal APIs
• Test-driven development: rpsec, factory_girls, guard, spork
• Client-side MVC Javascript frameworks, such as Backbone or Emberjs

Essential Duties and Responsibilities 

• Participation in gathering and analysis of requirements to assist with vetting of use cases/business scenarios and development of test cases/scripts and test data.
• Development of test plan. The main areas to be covered are scope, strategy, test points, coverage matrix and test environments. The Test Analyst will educate business units on the plan and overall testing process.
• Manage tests involving base load files. Track and record all activities necessary to execute tests involving base load files and manage the execution of these tests.
• Management of defect process. Track, log and report defects through resolution during QA and UAT phases.
• Execute manual and automates tests and perform analysis and reporting
• Identify and track improvements to the testing process and work towards their implementation.

Requirements

• Bachelor’s degree.
• Intermediate Visio, Excel and Testing Tools (ex HP Quality)
• Basic Microsoft Project skills

• Experience working in telephony and server environments.
• Handle tier one and tier two support and implementation of PBX (Avaya, Cisco, Mitel and Asterisk)
• Responsible for troubleshooting Acme Packet environments
• Installation and monitoring of VMWARE servers
• Ability to work extra hours as necessary

• Design and install NICE voice recording software at client locations.
• Integrate NICE software with PBX systems (Avaya, Nortel, Aspect, Cisco Call Manager) to record inbound and outbound calls.
• Record agent desktop screens via TCP/IP for QA review and analysis.
• Use Remote Desktop and PC Anywhere to access client systems for installation and repair.
• Document all installations and repairs for Supervisors, Project Managers, and clients.
• Provide high level onsite and telephone customer support.
• Experience with Trading Turrets (IPC, BT and Orange) a plus.
• CCNA or CCNA in voice a plus.

• Strong MPLS/VPLS  and  IP service offerings
• Experience working with Cisco Unified Communications manager
• Experience negotiating SLA’s and Schedules with both Customers and Vendors
• Identify product features and functionality related to customer requirements fully document requirements including customer experience
• Lead cross-functional teams to develop, test and launch new features and products
•  Develop and implement go-to market strategies that will ensure forecasted product revenues and margins are achieved
• Perform product analyses and understand interoperability of current offerings
• Collaborate with other Product Managers to optimize overall revenue and margin
• Provide input into sales training materials to ensure successful sales presentations
• Provide thought-leadership related to best practices on how to market technologies
• Identify and measure key performance metrics

Our NYC-based client is looking for a lead engineer to implement and support small to mid-sized Unified Communications solutions and collaborate with their team on enterprise level projects.

RESPONSIBILITIES

• Utilize project lifecycle approach to Unified Solutions support
• Act as team lead for small to mid-sized implementations and as a team member on large/enterprise level systems
• Forge strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities
• Identify potential challenges that may impact our clients and proactively formulate responses and solutions
• Communicate effectively with clients and team members
• Create detailed technical documentation and diagrams including client system documentation and deployment templates and best practices guidelines
• Retain existing Cisco and relevant non-Cisco certifications (i.e.VMWare, Microsoft, etc)  or specializations and attain new ones as business needs require
• Help develop and prepare training sessions and ensure documentation is finalized

QUALIFICATIONS               

• 3+ years of relevant experience.
• CCNA/CCNA Voice
• Solid experience with Cisco Unified Communications Manager, Cisco Unity Connection/Unity, including bulk administration, provisioning and management of endpoints and user accounts
• Strong experience with voice gateways:  MGCP, SIP, H.323, SCCP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, media resources, SRST/SRSV
• Experience with CME/CUE
• Top notch IP routing/switching and QoS skills
• Experience with:
  • Cisco Unified Contact Center Express
  • Cisco Unified Presence
  • Cisco audio and video conferencing
  • Traditional PBX and voicemail system integration to a UC environment
• Excellent verbal and written communications skills

Director of Global Consumer Database and Platform

 Our client, a global ecommerce retailer, is searching for a database architect to partner with internal and external resources to drive the strategy and execution of a best-in-class platform to collect customer data, merge multiple data streams, and deliver complex reports.

RESPONSIBILITIES

• Partner with database vendor and IT staff to manage and complete database projects including data integration, uploads and downloads, and discovery
• Act as the MDM and keeper of the logical data model and data dictionary
• Drive the transformation process as changes are made to data flows
• Gather and document business requirements and objectives
• Determine and document best practices to validate data
• Drive database development roadmap, innovation, and strategy
• Effectively manage multiple domestic and global vendors

 REQUIREMENTS

• 8+ years experience with complex database systems, data integration, and analysis
• Experience with Oracle SQL
• Knowledge of ETL techniques for data sourcing from multiple platforms consisting of transaction and clickstream data
• Familiarity with BI and campaign management tools, and analytical platforms like SAS
• Excellent project management, problem solving, and communication skills
• Knowledge of retail industry a plus.
• Proven ability to build and mentor teams
• Skill at working and communicating cross-functionally with both technical and non-technical groups

• Experience working in telephony and server environments.
• Handle tier one and tier two support and implementation of PBX (Avaya, Cisco, Mitel and Asterisk)
• Responsible for troubleshooting Acme Packet environments
• Installation and monitoring of VMWARE servers
• Ability to work extra hours as necessary

Our client, a managed services provider, is seeking a Lead Sharepoint and .NET Developer for their Application Development and Support team.

RESPONSIBILITIES
• Responsible for leading medium to large projects and/or individually complete complex work requests with high user satisfaction.
• Defining scope, objectives, and timelines for medium to large complex projects, meeting deliverable deadlines and staying within budget
• Providing production support and maintenance of information systems
• Analyzing and correcting system issues and responding to user feedback and problems
• Manage Application Development team
• Identify areas for improvement and present recommendations based upon industry best practices and business requirements

REQUIRED SKILLS AND EXPERIENCE
• 6+ years technical experience in SDLC
• Microsoft SharePoint and .NET (C#, ASP), and Visual Studio 2010
• SQL Server 2005 to current version. Oracle a plus
• Web Services Standards (SOAP, XML, WSDL, UDDI)
• Internet protocols: HTTP, HTTPS, POP, FTP, SMTP
• Working knowledge of portal technologies, specifically SharePoint, is a plus
• Knowledge of Network Monitoring Systems (NMS) is a plus
• Demonstrated experience and knowledge of multi-tier architectures
• Experience working with offshore/domestic consulting development teams
• Ability to manage a team and communicate effectively with both team members and IT and business leadership
• Bachelor’s degree in Computer Science or the equivalent in experience and/or certification
• Microsoft Certification a plus
• Experience with cutting edge application development support software

Our client seeks an experienced and motivated Cisco IP Telephony Engineer based in New York City. This person will analyze business requirements in order to deploy and implement an infrastructure solution using any or all of the following Cisco technologies: Call Manager, Unity, Voice Gateway, LAN routing & switching, wireless, and QoS. Experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting coupled with your background in network maintenance including security services, load monitoring, system resiliency, back-up, and restore will help you resolve issues and mentor others. A self motivated personality and strong interpersonal skills are beneficial in this role.

Requirements:

• Relevant Cisco certifications are desired CCNP-Voice (or CCVP) or CCNA/CCNP routing and Switching.
• Hands-on experience with installing, upgrading and maintain IP Telephony / Unified Communications systems, (CUCM 7.x/8/x, Unity connection 8x, Cisco UCCX 7.x/8/x, CUPS 8.x).
• Experience configuring Cisco hardware 37XX, 450X, 650X, MCS7800 Servers, 79xx series IP phones, all associated voice gateway levels, 6500, Voice Gateways, ATA and associated modules such as VWIC, DSP farm, FXO, and FXS.
• Comfortable with the provisioning and troubleshooting of WAN technologies such as T1/T3 circuits, frame relay, MPLS, HDLC, PPP and ISDN PRI/BRI.
• Experience with various VoIP technologies including: QoS, MGCP, H323, SIP, SRST, SRSV, Voice Gateways, 79xx Phones.
• Microsoft AD and Exchange experience is a plus.

RESPONSIBILITIES

• Provide pre-sales support including proposal preparation, provisioning, fault assurance, and client delivery timeline presentations.
• Work with stakeholders such that requirements are clearly defined, progress is reported, and expectations are managed.
• Responsible for establishment of schedule and management of project to completion including managing time (schedules / phases), cost (actual / budget), resources (internal and external) and content (milestones / targets).
• Create project management documentation, including policies and procedures, for delivery to client, implementation team, and other stakeholders.
• Act as the primary contact point for technical and problem solving support to the team as well as other groups invested in the project.
• Work with customer contacts to schedule and conduct site surveys.
• Direct all project staff including those under line control and matrix control.
• Implement project management best practices.
• Oversee customer and vendor activations.
• Responsible for submitting and collecting Customer Completion Forms.
• Troubleshoot fault, establish possible causation, and use web-based systems to report fault to suppliers.
• Monitor fault status and update customer and internal operations.
• Perform regular account review with customer and team to identify possible service needs.

 REQUIREMENTS

• Bachelor degree or equivalent experience.
• 5+ years of relevant experience.
• Documented success in delivering projects (time, cost, content and resources).
• Experience of working in the global telecommunications market.
• Excellent communications, analytical and problem solving skills.

• Adopt and continuously improve support management tools and self-service resources to provide customers with highly effective and responsive support options.
• Manage and maintain customer voice reporting requirements through propriety and/or customer provided systems and tools including, but not limited to, inventory, performance, exception, operations metrics, and audit.
• Maintain customer voice inventories including updates for new orders, relocations, cancellations, disconnects, ad-hoc updates as required.
• Ensure high level of client satisfaction and make sure timely responses are consistently provided.
• Ensure appropriate level of customer communication around issues, orders and/or reporting requests and that regular and frequent updates are provided.
• Communicate customer status, concerns, and escalations to Customer Support Manager as needed.
• Manage adherence to customer Scopes of Work, SLAs or other performance regulating documentation specifically related to Order Management, Circuit Provisioning, Reporting for trading communication services.
• Understand customer business requirements for ordering voice services and communication technology and define and document processes to deliver in accordance with expectations.
• Work effectively with third-party partners as needed to deliver services to the client.
• Adhere to customer change control procedures and insure all paperwork is completed accurately and in a timely manner.
• Demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of stakeholder groups.
• Must be comfortable working with global teams across multiple regions.
• Ordering T-1, T-3, E-I and E-3 lines. Ethernet, FXO, FXS are a major plus.

Program Manager

• Provides Customer Service support activities for major, named accounts with a focus on accurate and timely customer communication
• Coordinates escalations of customer issues with headquarters based Technical Assistance Center to ensure customer receives highly responsive attention to open issues *Assists with coordination of customer project-related activities focusing on the importance of these activities to achieve successful and timely project completion
• Conducts customer project related reviews and provides status updates to the customer in activities such as software upgrades, new product development, and problem resolution.
• Works closely with Sales, Sales Engineering, Business Development, and Engineering in planning new proposals, deployments, etc.

Experience/Qualifications:

• 8+ years of post-sales customer support experience in the data networking/telecoms industry
• Strong background in customer/project management *Strong background in and understanding of channel marketing
• Ability to work effectively in a team environment
• BSc in a technical discipline and extensive knowledge of some combination of IP, VoIP, protocols, routing, security and QoS

The System Architect will develop the architecture for our client’s enterprise-wide strategic initiatives using a federated resource model. The System Architect leads initiatives in collaboration with business representatives and technologists/System Engineers for the development of new and complex components within the domain areas of information, applications, and technology to meet business needs and objectives.

Responsibilities

• Direct development of new and complex components
• Facilitate the integration of the Technology Standards and Technical Asset Repository processes with architecture review process, ensuring that technical solutions are evaluated against corporate standards and reuse facilities
• Assist Network Engineering in developing and implementing the technical architecture and physical design of the network supporting solutions including NMS
• Assesses and advises on security technologies and risks
• Prepare and maintain network layouts, diagrams, equipment lists, and documentation
• Participate in business requirements and functional sessions to establish the architectural direction for critical company initiatives
• Coordinate, meet and hold technical peer reviews with subject matter experts and stakeholder communities to discuss and perform requirements and impact analysis to understand the required system architecture, interfaces and workflows
• Identify risk areas and implement preventative measures
• Perform the architecture review pipeline, directing and influencing client’s programs with architecturally significant work efforts
• Facilitate the Balanced Scorecard process for Enterprise Architecture, collecting and reporting on project-level performance data
• Demonstrate the ability to indirectly manage others within a federated organization of architects by negotiating, using organizational awareness, and technical knowledge

Critical Skills

• In-depth knowledge of the application development life-cycle
• Highly competent to perform at the highest technical level of system design
• Knowledge of emerging technologies and trends
• Ability to articulate rational for architecture and design decisions to both technical and managerial audiences
• Knowledge of development technologies with the ability to architect multiple platforms, such as: Web (.Net, Java, etc.), Client Server, Middleware, Messaging, Database (MS SQL Server, Oracle, MY SQL, etc.), Mobile & Networking
• Strong influencing, decision making, and mentoring abilities
• Strong collaboration and networking skills

Requirements:

• Bachelor’s degree in Computer Science or the equivalent in education and work experience.
• Relevant experience of 8-10+ years in systems analysis application development and networking
• Experience with state of the art application development support software packages and experience with some supervisory, management, and administrative tasks

Our NYC based client is looking for multiple hands-on Engineers to join their team.

Experience required includes:

• Candidates must have experience with Juniper Networks Routers and switches (J/M/EX) and JunOS based firewalls.
• Protocols and Technologies: BGP, OSPF, STP, ISIS, LDP, MPLS, IPSEC, SSL.
• QOS,VoIP, SIP, H323, ICE/TURN/STUN/Client, WAN (SONET, DS3, T1, Ethernet).
• Software/OS: JunOS, Cisco IOS, Unix, Linux, Windows (all flavors of desktop and server), NMS, TACACS+, RADIUS, NetFlow (Cacti), NAC (802.1x).
• H.323 and SIP and related protocol
• CCNP or equivalent experience required
• JNCIS (M/T and Enterprise) or equivalent experience required
• CCIE and or JNCIE is a big plus

Looking For 3 CCIE’s in Voice, Security and Routing and Switching – Cisco Gold Partner
The primary duties for this position include, but are not limited to:
Solutions Delivery and Client Service
• Understand the client’s overall business and how to position the Cisco Practice to ensure a successful implementation of Cisco products and technologies.
• Act as an authority on project methodology and Cisco best practices, demonstrating the ability to tailor the methodology to meet the client’s needs while preserving a structured process.
• Act as an authority on all Cisco products and technologies and apply new Cisco products and technologies to achieve the client’s business goals.
• “Roll-up sleeves” and execute Principal Consultant work if necessary.
• Demonstrate high “Speed of Delivery” – being able to rapidly develop documentation, standards, and other deliverables for which they are responsible.

Essential Skills:

• 10+ years professional experience in distributed enterprise-class IT systems
• Experience in heterogeneous computing environments (Windows Server, VMWare and Citrix, etc.)
• Demonstrated working knowledge of task automation using standard IT scripting languages (Perl, Python, shell, PowerShell, Task Scheduler, cron, etc.) on  Windows
• Experience in working with EMC/HP storage technologies including SAN, NAS, iSCSI, RAID levels, LUN management, etc.
• Experience working in a virtualized environment (Xen, Hyper-V, VMWare, etc.)
• Experience monitoring systems and practices
• Demonstrated ability to think critically and solve complex  issues
• Experience administering Microsoft Active Directory or Exchange
• Demonstrated ability to work independently
• Demonstrated written and verbal communication skills
• Experience administering SQL 2005/2008 database environments
• Experience with higher availability systems, including clusters and load balancing techniques
• Experience Disaster Recovery preparation and testing
• Experience in Data center operations and Server and rack management.
• Demonstrated work experience with backup and recovery system using DDUP technologies
• Proven ability to prioritize across multiple projects and meet deadlines Experience adapting in a dynamic  work environment

 Ideal Qualifications:

• Bachelor’s degree in a technical field ITIL Foundations v3 certificate or higher
•  Working knowledge of applied IT service management frameworks
• Application of HIPAA and HITECH requirements to the IT environment
• Demonstrated customer service ethic
• Ability to lift 40+ pounds

The Network Engineer is responsible for designing, installing and troubleshooting network systems (including Video and Wi-Fi) to meet the functional objectives of the business. Performs capacity and resource planning, assessing network risks and contingency planning. Responsible for the implementation and maintenance of network management software; researching, analyzing and implementing software patches or hardware changes to fix any network deficiencies. Provides Tier 2 and Tier 3 support.

QUALIFICATIONS:

• Extensive experience with configuration, implementation and troubleshooting of: Cisco routers up to 7600 series; Cisco Switches up to 6500 series; Cisco Nexus up to 7k series a big plus;
• Significant experience with the configuration of : VLAN, VLAN Trunking, STP (PVST/RPVST), OSPF, BGP, QoS, Multicast, Cisco Wireless;
• Experience with WAN Technologies; Private Line (T1 up to OC12), SONET, Frame-Relay, MPLS;
• Ability to perform detailed packet level analysis (Trace/Sniffer) of network and application issues.  Wireshark a plus.
• Good understanding of Cisco Telepresence Solution (VCS, VCSE, TMS).
• CCNA, CCNP a plus

This position is responsible for the administration, maintenance and security of IBM Tivoli Identity Manager/?IBM Tivoli Access Manager development, testing, and production environments.

• Must have experience in installation and configuration
• Experience with Users, Access levels, and security
• Experience managing the TAM infrastructure
• Strong experience with Web Access Management and Identity Management concepts such as authentication and authorization, user provisioning and password management
• LDAP & Database – experience with queries
• Experience with Virtual Directory and/or LDAP directories
• ACL configuration for restricting access
• Work experience with COTS Federation product (Ping Federate will be ideal; CA Federation Manager, Tivoli federated identity manager)

Our client, a major global telecommunications provider is seeking a Sales Engineer to act as a Global Communications Consultant, providing sound strategic direction, commercial management, and network design guidance to customers, Account Executives and other internal and external resources. The successful candidate will be responsible for:

• Designing, specifying and advising on the most suitable global communications solution to satisfy customer needs in the USA and offshore
• Conducting surveys of the telecommunications needs of customers.  Analyzing information flows, performing technical systems and financial analysis of complex telecommunications customer systems and networks
• Participating in the preparation and presentation of sales proposals to customer decision-makers.  If necessary, developing cost/benefit data to be included in proposals.
• Preparing tender responses and non-standard contracts with the assistance of legal advisers where necessary.
• Maintaining up-to-date understanding of Global Communications market including knowledge on global developments, industry competitors and technology developments, and communicate this to staff as necessary.
• Sourcing competitive pricing from existing suppliers for special projects RFP’s, specific proposals and / or competitive bids.
• Maintaining and exacting market competitive rates from suppliers.
• Developing new products, services or offerings from newly identified suppliers and packaging these services for global customers.
• Developing new SLA’s for specific opportunities and customers.
• Developing product and / or services launches in specific areas (eg: voice plans) for specific customer requirements
• Supporting RPSW documentation and its management.
• Represent the company on Industry Panels and major industry conferences.

QUALIFICATIONS

• Minimum of BS / BE degree
• Equivalent of 5 years experience in telecommunications, software or IT industries, in an Engineering, Sales Engineering or Commercial capacity.
• Cisco Certified Network Associate/Network Professional preferred but not essential.
• Fluency in English required.  Fluent in second language preferred (specifically Cantonese, Portugese, Spanish).
• Specific knowledge on telecommunications technology including but not limited to: ATM, FR, IP, MPLS, IPL, xDLS, cable modems, Internet, Dedicated Voice, Switched Voice, Toll Free services, muxes, routers and global cable systems.
• Comprehensive knowledge of TDM, SDH/SONET, Wavelength based technologies, Ethernet, IP, and MPLS technologies.

Business Process Analyst — Telecom

Candidate must have a  proven track record of eliciting and articulating business requirements, data analysis and making data driven decisions, understanding policies and influencing policy changes where needed, optimizing and re-engineering business process, preferably on large scale programs which introduce significant change and operational implications. This role requires strong capabilities in stakeholder management, communication and leadership skills to ensure clarity around business requirements, solutions and negotiate compromises in alignment with overarching business objectives and future state vision.

Responsibilities:

• Define business needs and requirements for the respective roadmaps, including priorities
• Understand impacts to the organization and coordinate process changes that need to be defined, documented, implemented, and adopted
• Understand interdependencies with other programs, as well as upstream/downstream process touchpoints.
• Identify and Articulate impacts & make recommendations (short/long term) to Supplier and business stakeholders
• Review and approve key Supplier deliverables across the project lifecycle
• Utilizes a data driven approach and past system implementation experience to analyze problems and identify possible solutions
• Benchmark leading industry practices and apply innovative thinking to solve operational painpoints
• Apply CRM expertise in a consultative manner with operational stakeholders to enable them to capitalize on the business capabilities in production
• Ability to frame issues with the appropriate supporting data and influence at the Executive, individual contributor and peer level

Expertise:

• BA/BS degree, plus 8+ years-related experience in business analysis on projects
• In depth knowledge of the standard Project Lifecycle phases, tollgates, key deliverables, responsibilities
• A “team-oriented” personality that effectively balances a strong sense of urgency with exceptional interpersonal skills
• Experience working within a Global IPT, VOIP, SIP or CUCM environment a plus.

We are looking for a qualified candidate for the role of Solutions Engineer.  The ideal candidate will have strong technical sales knowledge necessary to support network WAN sales and will meet or exceed the following criteria:

• 3+ years of sales engineering experience in the telecommunications industry.  Experience in selling to multinational customers is a plus.
• Strong technical knowledge in MPLS-based IP-VPN, VPLS, Leased Line, Ethernet [Switched & Dedicated], Internet/ISP services, BGP, OSPF, EIGRP, IP Precedence/DSCP QoS, HSRP/VRRP, wireless access technologies, Cisco CPE
• Working technical knowledge in Co-location, Managed & Dedicated Hosting, System Integration, Managed and Professional Services, WAN performance acceleration (Cisco/Riverbed/Juniper/etc)
• Ability to manage multiple projects simultaneously and meet deadlines for deliverables
• Ability to support and exceed customer’s expectations
• WAN/LAN technologies experience with heavy concentration in MPLS VPN
• Bi-lingual English/Japanese is a plus

Daily activities include (but not limited to):

• Solution design / whiteboard with account managers to develop proposal solution
• Validate various solution quote requests
• Create RFP responses
• Attend customer visits with account managers for solution discovery & proposals
• Create & deliver customer-facing presentations to support solution sales

INTERPERSONAL:

Excellent verbal & written communication skills; excellent organizational skills; ability to work well with people from many different disciplines and varying degrees of experience; as well as the ability to work independently with minimum supervision.