Job: Service Delivery Manager – Support on new circuit installation, reporting workflow improvements…

The Service Delivery Manager will provide support on new circuit installations within the team. Identify areas where additional reporting or workflow improvements can be made.

Act as an escalation point for customer order issues.

In addition, this manager will:

• Ensure that delivery and negotiation of service agreements with customers is completed in an effective and timely manner.
• Leverage KPI reporting to ensure CRM conformance with defined goals and objectives.
• Provide user training and cutover support
• Promote and support CRM interface with Project Management, Sales and Installation Departments to discuss user training and cutover coverage.
• Attend customer site for Floor Support on Go Live Day; ensure that proper floor support and trouble reporting and logging are completed consistently.