thewoodsgroup.netsitemap
Voice Support Engineer
Published
March 26, 2019
Location
New York, NY
Category
Job Type
Perm  

Description

Our client, a managed services provider is in need of an onsite Voice Support Engineer in Manhattan for a major financial institution. This is an ideal opportunity to improve existing skill sets and expand as the company develops further within the trading support environment.

The successful candidate will have experience in first line support dealing with trader issues and managing MAC requirements. These include:

  • Experience in Etrali / Etradeal voice trading systems
  • Manage move add and change requests (MACs)
  • Monitor alarms and investigate to conclusion
  • Work with external suppliers to ensure completion of services like T1 CAS
  • Knowledge of Nice NTR voice recording solutions
  • Understanding of voice recording architecture
  • Monitoring of recording status
  • Experience working in a trading floor environment.
  • Self-motivated and confident working with limited day to day management.
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