Verint Voice Recording Engineer

A provider of public safety voice recording solutions is looking for a Verint Voice Recording Engineer.

RESPONSIBILITIES

• Implementation, maintenance and troubleshooting of Verint Call Recorder
• New integrations of Verint loggers with Cisco UCCE
• Manage Cisco Contact Center platform including routing, reporting, CVP and UCM
• Integration to 3rd party contact centers and data systems
• Install, configure, and test hardware and applications based on design specifications, client environment, and solution topology.
• Ensure platform interoperability, equipment/OS upgrades, and updates meet agreed upon hardware standards and manufacturer standard methodologies.

REQUIREMENTS

• Hands-on support experience with call recording systems from Verint
• Proficiency in server infrastructure and server-side application support, including maintenance, code upgrades, vulnerability patching, post-upgrade app validation, recorded call data integrity checks, system troubleshooting / infrastructure issues identification, and problem resolution / architectural improvement recommendations
• Excellent communication skills
• Attention to detail